Catoma Lifetime Warranty
At Catoma, we believe in our products and the craftsmen/women who make them. That is why we offer a lifetime warranty for the life of your product. If your product fails in the field due to a manufacturer’s defect or experiences accelerated wear and tear, we will exchange, repair, or send replacement parts for any gear under the Catoma name. We reserve the right to exercise some discretion on the cases we will warranty. While we don’t normally replace gear due to acts of nature, normal wear and tear, or negligence on your part, we do love a good story. Drop us a line and we’ll see what we can do for you.
Catoma Return Policy
When it comes to our products, Customer satisfaction is our primary focus. That’s why we have a no questions asked return policy. If you don’t like what you bought from Catoma, send it back, and we will exchange it for something else or refund your purchase price. All merchandise in unused, re-sellable condition may be returned for a refund or exchange when accompanied by your receipt or purchase confirmation. We cannot replace or exchange lost or stolen merchandise. For returns originating outside the Continental United States, the buyer will be required to pay shipping costs.
When returning merchandise to Catoma , please call us so that we may issue you a return authorization number (RA #). Please wrap the items and return them Parcel Post insured or UPS. Parcels must be returned shipping charges prepaid. C.O.D. returns will not be accepted and will be refused. Please include a letter telling us the reason for the return, along with the name, address, and zip code of the person who placed the order. Advise us if you are looking for a refund, exchange, or repair. Catoma will refund or prepay postage due to shipping errors or defects in merchandise. We will return ship via UPS Ground.
Mail Returns To:
Catoma
6101 Brewbaker Blvd
Montgomery, AL 36116
Attn: Return Department
Refunds
For purchases made using a credit card, that card will be issued a refund, which will appear on your credit card statement.
Exchanges
Exchanges of purchases made by credit card will be credited back to the card. The replacement item will then be re-billed.