At Catoma, we believe in the products we sell, and in the manufacturers who make them.That is why we will exchange, repair, or replace any gear found to be defective. We cannot replace or exchange lost or stolen merchandise. Please follow the instructions in the Catoma Return Policy, and we will do our best to get you back outdoors as quickly as possible. If you are not happy with our product within the first year just contact us and we will start the return process for a refund.
Catoma Return Policy
At Catoma, Customer satisfaction is our primary focus. That’s why we have a no questions asked return policy. If you don’t like what you bought from Catoma, send it back. We will replace your merchandise, exchange it for something else, or refund it. All merchandise in re-sellable condition may be returned for a refund within one year of purchase when accompanied by your receipt. If used and found defective, we will exchange or repair within one year of the purchase date when accompanied by your receipt. Save your packing materials and manufacturer’s warranty together with your Catoma sales receipt and invoice.
When returning merchandise to Catoma , please call us so that we may issue you a return authorization number (RA #). Please wrap the items and return them Parcel Post insured or UPS. Parcels must be returned shipping charges prepaid. C.O.D. returns will not be accepted and will be refused. Please include a letter telling us the reason for the return, along with the name, address, and zip code of the person who placed the order. Advise us if you are looking for a refund, exchange, or repair. Catoma will refund or prepay postage due to shipping errors or defects in merchandise. We will return ship via UPS Ground.
Mail Returns To:
6101 Brewbaker Blvd
Montgomery, AL 36116
Attn: Return Department
For purchases made using a credit card, that card will be issued a refund, which will appear on your credit card statement.
Exchanges of purchases made by credit card will be credited back to the card. The replacement item will then be re-billed.
Burrow/IBNS Pole Replacement
We have two options if you need to repair your Burrow/IBNS/BedNet pole. 1. Call us @ 1-800-826-0446 and ask for Bryan/Kristi. If you live in the continental US we can issue a RMA once you pay the $40 repair fee . You will ship it to us and we will install a new pole and connector. Once it is repaired and tested we will ship it back to you. 2. If you would like to repair your pole yourself you will need to fill out this waiver form and send it back to to firstname.lastname@example.org. The pole/connector is $20 plus shipping.